Bravo Bob! Fantastic example of the complexity of higher education for non-traditional students. We here lots about the problems with college access, and as your narrative rightly identifies, the problem of college completion is even more serious - particularly for the students who would most benefit from a college degree.
This example threads the program (Match Beyond), process (ongoing coaching), and tool (College for America) perfectly to show how powerful a thoughtful synthesis of the three can be. Keep up the good work!
And most important, hats off to James for the hard work and resilience he's demonstrated to reach his goals. Excited to cheer for his continuing professional journey!