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Dawn commented on The power of a conversation...

Thank you so much to everyone who posted to my reflection. I guess I am coming back to those 'soft skills' that are so often reflected upon by such publishers as the Harvard Business Review and the like. Communication, learning and above all understanding are what promote great creativity, innovation, critical thinking and problem-solving.

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Dawn commented on The power of a conversation...

Thank you Chris, Your last statement rings so true with me and brings me to my favourite quote by Stephen Covey, he states, 'do we listen with the intent to reply or do we listen with the intent to understand?'