The best designs come out of deep empathy. This means starting with people, first. Use this mission to interview a parent, student or teacher who can lend insight into how parent and teachers can better connect around student learning.
Interviews are at the heart of the Discover phase! Use this guide to get tips, jumpstart your interview, and record quotes. (Pro-tip: Add a picture of the person you interview... with their permission of course)
For a great example post, check out Meredith's empathy interview here.