Empathy Interview Guide
Meeting student needs starts with deep understanding. Empathy interviews drive toward the why to uncover new insights.
Conduct your interview:
Why don’t students pass classes, especially when they are close to passing?
It was “too hard”
I didn’t realize how close I was.
I was sick.
I had stuff going on.
I didn’t care enough
No one cared whether I passed or not
I didn’t understand the consequences of not passing
My teacher said that “I could not make up the missing work”
I failed the final
I didn’t know how to study
I didn’t know how to manage my time
I gave up